Services

Professional After-Sales Service

As an important component of EUMASEIKI’s service philosophy

we serve our customers through communication and coordination with them

Hotline & Troubleshooting

Hotline 1: +86 577-8823 9931

Hotline 2: +86 138 1973 8388 (Tang)

E-mail: service@eumaseiki.com

Looking forward to your inquiry:

Monday to Friday from 9:00 am to 6:00 pm

WHEN CALLING THE HOTLINE

Please provide the following information:

  • Machine model and serial number
  • If necessary, please provide the component serial number

Spare Parts Management

As a supplier of EUMASEIKI machine tools, we have a certain amount of spare parts. After receiving your order, our courier service can deliver the spare parts to you as quickly as possible.

Each machine is equipped with a complete set of technical documents, including drawings, spare parts, and equipment lists.

TO ORDER SPARE PARTS

Please provide the following information:

  • Machine serial number
  • Machine model
  • Item number, model, and serial number of spare parts
  • Name and contact number of the inquirer

Coordination service

After the spare parts are delivered to the customer, EUMASEIKI technicians will promptly conduct in-depth analysis of the faults, provide online guidance or rush to the site for repairs to quickly complete service requirements. This can not only reduce travel expenses but also help us efficiently plan services.